FAQ
General
We specialize in high-quality wholesale fashion garments for retailers, distributors, and brands. Our focus is on customizable apparel, including tops, bottoms, outerwear, and more, tailored to your brand’s needs.
Yes, we offer full custom manufacturing to meet your brand’s unique requirements. This includes customizable sizing, colors, fabrics, and branding options such as logo placement and labeling.
Our standard MOQ is 300 pieces per style. For larger or more complex orders, we are open to discussion—please contact our sales team for flexible arrangements.
Our typical production lead time is 25–30 days, depending on order quantity and customization complexity. We will confirm the exact timeline upon order confirmation.
Privacy Policy
We use secure systems and encryption to protect your data. Only authorized personnel have access to order details, and we never share your information with third parties without your consent, except as required for order fulfillment.
We collect business contact details, order history, shipping addresses, and customization specifications to serve you better and improve our services.
Absolutely. All custom designs, logos, and product concepts are treated as confidential and will not be shared, reproduced, or sold without your permission.
Yes, we use cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You can manage cookie settings through your browser.
Yes, you may request deletion of your data by contacting us. Certain information may be retained as required by law or for business records.
Shipping & Delivery
Freight costs are calculated after your order is finalized, based on destination, weight, volume, and shipping method. We work with reliable logistics partners to ensure competitive rates.
Delivery times vary by region and shipping method. Typically, it ranges from 5–15 business days after dispatch. We provide a tracking number once your order ships.
Yes, local pickup is available from our warehouse by prior arrangement. Please notify us during order placement if you prefer this option.
Yes, we ship worldwide. Customs duties and taxes are the responsibility of the receiver, as per local regulations.
Once your order ships, we will email you a tracking link. You can also log into your account on our website for shipment updates.
A Note to Our Valued Partners
Thank you for taking the time to review our Frequently Asked Questions. The information provided here is intended to offer clarity and guidance regarding our products, services, and policies. We strive to be as transparent and accurate as possible in all our communications.
Please be aware that all final interpretations of our policies, terms, lead times, pricing, and service offerings remain at the sole discretion of Fanyu. We reserve the right to update, modify, or make exceptions to any information contained herein based on individual order circumstances, logistical considerations, or business requirements.
Our goal is always to build lasting and successful partnerships with our clients. Should you have any specific questions or require further clarification, we encourage you to reach out to our dedicated customer service team directly. We are here to help and look forward to supporting your business.
Sincerely,
The Team at Fanyu
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