Preguntas frecuentes
General
Nos especializamos en prendas de moda al por mayor de alta calidad para minoristas, distribuidores y marcas. Nos centramos en prendas personalizables, como camisetas, pantalones, ropa de abrigo y más, adaptadas a las necesidades de su marca.
Sí, ofrecemos fabricación totalmente personalizada para satisfacer las necesidades únicas de su marca. Esto incluye la personalización de tallas, colores, telas y opciones de marca, como la ubicación del logotipo y el etiquetado.
Nuestro pedido mínimo estándar es de 300 piezas por estilo. Para pedidos más grandes o complejos, estamos abiertos a consultas. Para acuerdos flexibles, contacte con nuestro equipo de ventas.
Nuestro plazo de producción habitual es de 25 a 30 días, dependiendo de la cantidad del pedido y la complejidad de la personalización. Confirmaremos el plazo exacto al confirmar el pedido.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at michelleliang824@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at michelleliang824@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at michelleliang824@gmail.com.
This policy applies to all wholesale purchases made from Fanyu. By placing a wholesale order, you agree to the terms below.
1. Inspection Upon Delivery
Please inspect all items immediately upon receipt. Any claims for defects, damages, or incorrect items must be submitted in writing within 7 calendar days of delivery. Photos or video evidence may be required.
2. No Returns for Unsold Inventory
We do not accept returns or exchanges for unsold, overstocked, or seasonally outdated merchandise. Wholesale buyers are responsible for their own inventory management.
3. Defective or Incorrect Items
If a product is confirmed to have a manufacturing defect or does not match the ordered specification, we will offer one of the following at our discretion:
- Replacement of the defective items (shipping covered by us).
- Store credit equal to the wholesale value.
- Partial refund proportional to the defective quantity.
4. Custom or Private Label Orders
Customized, OEM, or private label items (including custom prints, labels, or packaging) are final sale and cannot be returned or refunded unless the defect is proven to be our manufacturing error.
5. Return Shipping
For approved returns (non-defective situations, if exceptionally granted), return shipping costs are the buyer’s responsibility. Original shipping fees are non-refundable.
6. Refund Processing
Approved refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned goods. A restocking fee of 15% (or as agreed) may apply.
7. Right of Final Interpretation
The seller reserves the right of final interpretation for this Return and Refund Policy. Any disputes not covered herein shall be resolved through good-faith negotiation between both parties.
política de privacidad
Utilizamos sistemas seguros y encriptación para proteger sus datos. Solo el personal autorizado tiene acceso a los detalles de su pedido y nunca compartimos su información con terceros sin su consentimiento, excepto cuando sea necesario para completar el pedido.
Recopilamos información de contacto comercial, historial de pedidos, direcciones de envío y especificaciones de personalización para brindarle un mejor servicio y mejorar nuestros servicios.
Por supuesto. Todos los diseños, logotipos y conceptos de producto personalizados se tratan con confidencialidad y no se compartirán, reproducirán ni venderán sin su permiso.
Sí, utilizamos cookies para mejorar tu experiencia de navegación, recordar tus preferencias y analizar el tráfico del sitio. Puedes configurar las cookies a través de tu navegador.
Sí, puede solicitar la eliminación de sus datos contactándonos. Es posible que conservemos cierta información por exigencia legal o para fines comerciales.
Last updated: May 7, 2026
We operates this website as a wholesale platform for business customers only. We are a clothing manufacturer and wholesaler based in Guangzhou, China. This Privacy Policy explains how we collect, use, and share personal information when you (a business representative) visit our site or place wholesale orders.
Information We Collect
We collect information that you voluntarily provide to us:
- Business contact details (your name, company name, email address, phone number, billing/shipping address).
- Order information (products purchased, quantities, payment details, transaction history).
- Account credentials (username, password) if you register on our site.
- Communication records when you email us or use our contact form.
When you visit our website, we automatically collect your IP address, browser type, and usage data through cookies. This helps us improve our site and security.
How We Use Your Information
We use your information to:
- Process and fulfill your wholesale orders (including payment, production, shipping).
- Communicate with you about orders, samples, quotes, or inquiries.
- Manage your account and order history.
- Improve our website and customer service.
- Comply with legal obligations (e.g., tax, customs).
We do not use your information for consumer-style targeted advertising, nor do we sell your personal data to third parties.
How We Share Your Information
We may share your information with:
- Shopify (our e-commerce platform) – to host the website and process orders. Shopify’s privacy policy applies to its own processing.
- Payment processors (e.g., Stripe, PayPal) – to handle transactions securely.
- Shipping carriers (e.g., DHL, FedEx) – to deliver your orders.
- Legal authorities – if required by law or to protect our rights.
We do not share your information with marketing agencies or data brokers.
Data Security & Retention
We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure. We retain your order and account data as long as necessary for business and legal purposes (e.g., tax records).
Your Rights
Because you interact with us as a business representative, your rights may differ from consumer privacy laws. If you wish to access, correct, or delete your information, please contact us. We will respond within a reasonable time.
Cookies
Our website uses essential cookies for functionality (e.g., cart, checkout). You may disable cookies in your browser, but some features may not work properly.
International Transfers
Your information may be processed on servers located outside your country. By using our website, you consent to such transfers.
Updates to This Policy
We may update this policy occasionally. The latest version will always be posted on this page with a new “Last updated” date.
Contact Us
For any privacy-related questions or requests, please email us at: privacy@fanyufashion.com (please replace with your actual business email).
The seller reserves the right of final interpretation of this Privacy Policy.
Terms of Service
Last updated: [May 12th, 2026]
Welcome to Fanyu Fashion. These Terms of Service (“Terms”) govern the relationship between our Company and any business entity, brand, retailer, or distributor (“Customer,” “you,” “your”) who accesses our website, requests quotes, or places orders for wholesale and custom-manufactured fashion products.
By using our website or submitting an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
1. Business Nature & Products
We are a B2B fashion manufacturer and wholesaler. We do not sell directly to individual consumers. Our products are sold in bulk quantities and may include custom-manufactured garments based on customer specifications. All products are intended for resale, distribution, or commercial use.
2. Ordering & Quotations
Requesting a Quote: Customers must provide detailed information including product type, quantity (minimum 300 pieces per style), size breakdown, color preferences, custom logo/branding requirements, destination country, and any special instructions.
Quotation Validity: Quotes are valid for [15] days from the date issued unless otherwise stated. Prices are subject to change based on material costs, exchange rates, or order modifications.
Order Confirmation: A binding order is formed only after we issue a written order confirmation (via email or our platform) and receive full or partial payment as specified.
3. Custom Manufacturing & Specifications
Customization Options: Size, color, logo/branding, and certain fabric/trim choices are available. Final specifications must be approved by both parties in writing before production begins.
Samples: Pre-production samples may be requested at an additional cost, which will be credited toward the final order if the order proceeds.
Customer-Provided Designs: You retain ownership of your logos and designs. You grant us a limited license to use them solely to produce your order. We will keep all customer designs and specifications confidential.
Production Variations: Due to the handmade or batch nature of garment manufacturing, minor variations in color (±5%), sizing (±3%), or placement of prints/embroidery are normal and do not constitute defects.
4. Minimum Order Quantity (MOQ)
Our standard MOQ is 300 pieces per style/design. Variations in color or size may increase the MOQ. We reserve the right to refuse orders below MOQ unless otherwise agreed in writing.
5. Pricing & Payment
Prices: All prices are quoted in [USD / your currency], exclusive of shipping, customs duties, taxes, or insurance unless explicitly stated.
Payment Terms: We require a [30–50%] deposit to begin production. The remaining balance, plus actual shipping costs, must be paid before shipment. We accept [bank transfer / credit card / PayPal / etc.].
Late Payment: Orders will not be shipped until full payment is received. Late payments may incur interest or storage fees.
6. Production & Lead Time
Standard Lead Time: 25–30 business days from approval of final specifications and receipt of deposit. Larger orders may require additional time.
Delays: We will inform you promptly of any unforeseen delays (e.g., raw material shortages, logistics issues). Force majeure events (natural disasters, strikes, lockdowns, etc.) extend lead time without penalty.
7. Shipping & Delivery
Shipping Cost: Freight costs are calculated after order completion based on destination package weight, volume, and shipping method. We will provide a shipping quote before final payment.
Title & Risk of Loss: Title and risk of loss pass to you when the goods are handed to the carrier. We are not responsible for carrier delays, loss, or damage after shipment, unless you purchased our shipping insurance.
Inspection at Delivery: You must inspect all shipments within [3] business days of receipt and report any visible damage or discrepancies. Failure to do so constitutes acceptance of the goods.
8. Returns, Cancellations & Refunds
Cancellations: Order cancellations are only accepted within [3] business days of order confirmation and before production begins. After production starts, cancellations are not permitted.
Quality Claims: If products do not materially conform to approved specifications, you must notify us within [7] days of receipt with clear photos/videos. We will, at our sole discretion, either:
Offer a replacement or reprint,
Issue a partial refund (proportional to the defect), or
Provide a credit for future orders.
No Returns for Minor Variations: Disputes based on minor color/size variations or subjective style preferences are not eligible for return or refund.
Return Shipping: Approved returns must be shipped with our prior authorization. Return shipping costs are borne by the customer unless we determine the error was ours.
9. Warranties & Limitation of Liability
Warranty: We warrant that our products will be free from material manufacturing defects for [14] days from receipt. This warranty does not cover damage caused by washing, wear and tear, or improper handling.
No Other Warranties: To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability or fitness for a particular purpose.
Liability Cap: Our total liability to you for any claim arising from these Terms or your order shall not exceed the total amount paid by you for that specific order. We are not liable for lost profits, business interruption, or any indirect damages.
10. Privacy & Confidentiality
We respect your business privacy. Please see our [Privacy Policy] for details on how we collect, use, and protect your data. All custom designs, specifications, and order details are treated as confidential and will not be shared with third parties except as necessary to fulfill your order (e.g., logistics, payment processing).
11. Entire Agreement & Modifications
These Terms, together with any written order confirmation, constitute the entire agreement between you and us. We reserve the right to update these Terms from time to time; changes will be posted on our website with an updated effective date. Continued use of our site or placement of new orders constitutes acceptance of the revised Terms.
12. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of [Your Country/State] without regard to conflict of law principles. Any dispute arising from these Terms or any order shall first be attempted to be resolved through good-faith negotiation. If unresolved, the dispute shall be submitted to binding arbitration in [Your City, Country] in accordance with the rules of [applicable arbitration association].
13. Final Interpretation & Discretion
We aim to be fair, transparent, and supportive partners to your business. However, you acknowledge and agree that all final interpretations of these Terms, as well as any decisions regarding order eligibility, production remedies, shipping arrangements, and dispute resolutions, rest solely with [Your Company Name]. We reserve the right to make exceptions, modify terms for individual orders (in writing), or reject any order at our discretion when deemed necessary to protect our business, quality standards, or legal compliance.
Contact Us
For questions, to request a quote, or to discuss any part of these Terms, please contact us:
📧 Email: [service@unitex-limited.com]
📞 Phone: [+8613512762366]
Thank you for choosing Fanyu Fashion– we look forward to building a long and successful partnership with you.
Envío y entrega
Los costos de envío se calculan una vez finalizado el pedido, según el destino, el peso, el volumen y el método de envío. Trabajamos con socios logísticos confiables para garantizar tarifas competitivas.
Los plazos de entrega varían según la región y el método de envío. Normalmente, son de 5 a 15 días hábiles después del envío. Le proporcionaremos un número de seguimiento una vez enviado su pedido.
Sí, podemos recoger su pedido en nuestro almacén con cita previa. Si prefiere esta opción, infórmenos al realizar el pedido.
Sí, realizamos envíos a todo el mundo. Los aranceles e impuestos aduaneros corren a cargo del destinatario, según la normativa local.
Una vez que se envíe su pedido, le enviaremos un enlace de seguimiento por correo electrónico. También puede iniciar sesión en su cuenta en nuestro sitio web para obtener información actualizada sobre los envíos.
Una nota para nuestros valiosos socios
Gracias por tomarse el tiempo de revisar nuestras Preguntas Frecuentes. La información aquí proporcionada tiene como objetivo ofrecer claridad y orientación sobre nuestros productos, servicios y políticas. Nos esforzamos por ser lo más transparentes y precisos posible en todas nuestras comunicaciones.
Tenga en cuenta que la interpretación final de nuestras políticas, términos, plazos de entrega, precios y ofertas de servicios queda a la entera discreción de Fanyu. Nos reservamos el derecho de actualizar, modificar o hacer excepciones a cualquier información aquí contenida en función de las circunstancias de cada pedido, consideraciones logísticas o requisitos comerciales.
Nuestro objetivo es siempre construir relaciones duraderas y exitosas con nuestros clientes. Si tiene alguna pregunta específica o necesita más aclaraciones, le animamos a contactar directamente con nuestro equipo de atención al cliente. Estamos aquí para ayudarle y esperamos apoyar su negocio.
Atentamente,
El equipo de Fanyu
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